Refund & Return Policy – KukuMall

Last Updated: 9 August 2026

KukuMall aims to provide a convenient and reliable shopping experience. This Refund & Return Policy explains the conditions for returns, replacements and refunds.

1. Return Eligibility

Customers may request a return or replacement for eligible products if the product is damaged, defective, incorrect or significantly different from the product description.

The product should generally be unused and returned with its original packaging, accessories and other included items.

2. Return Request

Customers should contact KukuMall customer support within the applicable return period shown on the product/order page.

Customers may be required to provide photographs or other information to verify the issue.

3. Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, please contact us as soon as possible. After verification, KukuMall may arrange a replacement, return or refund as applicable.

4. Non-Returnable Products

Certain products may not be eligible for return because of their nature, hygiene requirements, usage or other applicable restrictions. The return eligibility shown on the product/order page will apply.

5. Refunds

If a refund is approved, the refund will normally be processed through the applicable payment method or according to the payment provider's procedures.

For Cash on Delivery orders, additional information may be requested to process the refund.

6. Cancellation

An order may be cancelled before dispatch where cancellation is available. Once an order has been dispatched, cancellation may not be possible and the applicable return process may apply.

7. Shipping Charges

Any applicable shipping or return charges will depend on the reason for the return and the applicable order policy.

8. Refund Processing Time

After a return is received and approved, the refund will be initiated within the applicable processing period. The actual time for the amount to appear in the customer's account may depend on the payment provider or bank.

9. Contact Us

For return, replacement or refund requests:

KukuMall
India
Email: support@kukumaill.in