Privacy Policy

About KukuMall

This policy describes information used to operate shopping, seller fulfilment, delivery, customer support, cancellations and returns on https://kukumall.com/.

Information used

When you use these services, we process information you provide such as your name, account details, email, telephone number, billing/delivery address, purchases, wishlist, support messages and return details. Order and payment records include amounts, payment/refund references and transaction status. Website cookies and technical records support login, cart/session operation, security and troubleshooting.

Why information is used

We use this information to maintain your account, process orders and payments, enable relevant sellers to fulfil orders, arrange delivery or return pickup, respond to support requests, process eligible refunds, prevent misuse and maintain necessary business records.

Service providers and sellers

Relevant information is shared with the seller fulfilling your order, payment providers such as Cashfree or Razorpay when used for your transaction, and shipping providers such as Shadowfax or Shiprocket when used for your parcel. For example, a courier needs recipient contact/address details for delivery, and a payment provider processes payment or refund information. Hosting and other service providers supporting the website may process information necessary to operate it. Information may also be disclosed where required by applicable law.

Payment-provider screens and services have their own privacy terms. Do not send passwords, OTPs, card security codes or UPI PINs in support messages.

Cookies

Cookies support functions such as login, cart and checkout sessions. You can manage cookies in your browser; disabling necessary cookies may prevent these functions from working. Any additional analytics or advertising tools must be disclosed here before use where required.

Retention and requests

Information is retained as needed to fulfil orders, handle support/returns, maintain business records and meet applicable requirements. You may contact us to request access to, correction of or deletion of your information. We may need to verify your identity, and some records may need to be retained for transaction, dispute or legal requirements.

Contact

For privacy questions or requests, contact KukuMall at support@kukumall.com or 9352396577.
Business address: Sindhari, Balotra, Rajasthan – 344033, India.