Refund and Returns Policy

Return eligibility

Please request a return within 5 days of delivery if you receive a wrong, defective or damaged product. Change-of-mind returns are not accepted under this policy. These conditions do not limit remedies available under applicable consumer law.

Requesting a return

Open My Account → My Orders → the relevant order and submit a return request with the product, quantity and reason. You can also contact support@kukumall.com or call 9352396577 with your order number. Photographs of the product, packaging and damage can help us assess your request. Keep the product, supplied accessories and available packaging for inspection and collection.

For approved returns of wrong, defective or damaged products, the seller bears the return pickup charge; the customer is not charged for that pickup.

We review return requests before arranging collection. Once approved, we provide pickup instructions or another return arrangement where pickup is unavailable. Do not send a parcel to our business address without return instructions; the applicable return location may differ by seller.

Cancellation before delivery

You can request cancellation before delivery from your order page. A separate seller approval is not required for this request. If the parcel has already been booked or dispatched, we send a cancellation/stop request to the courier. Submission does not mean the courier has stopped the parcel. Final cancellation and refund processing depend on the parcel status and confirmation of stoppage or return, as applicable.

Refunds

For approved returns, we initiate the eligible refund within 2 working days after the returned product has been received and its inspection completed. This is the refund initiation timeframe, not a guarantee of when the bank credit will appear. The eligible amount and refund status are recorded against the order. Delivery-charge refunds, where applicable, are reviewed separately; contact support for the breakdown.

For prepaid orders, eligible refunds are requested through the original payment provider. A submitted refund is not the same as a completed refund. Bank/payment-provider processing affects when the credit appears; support can provide the refund reference and status.

For COD orders cancelled before delivery where no payment was collected, no refund is payable. For an eligible return after COD payment was collected, support will explain the refund arrangement and obtain the necessary recipient details securely. Never share an OTP, UPI PIN or banking password to receive a refund.

Contact

KukuMall
Sindhari, Balotra, Rajasthan – 344033, India
Email: support@kukumall.com
Phone: 9352396577